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A room was booked, confirmed and paid for in Dec 2016 in anticipation of being near the eclipse in Oregon Aug 2017. On arriving at the location, it had been sold in April 2017 and the new owners knew nothing of the reservation. Called the [misnamed]customer service,...
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#1089760
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DO NOT USE HotelsOne!! An hour before my mom's flight she was notified that Ooops! Seriously? She's elderly and disabled, now what's she supposed to do? The process of trying to get them to find her another room and arguing back and forth so they'd reimburse her the...
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1.4
#1061633
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I booked a room thinking I was booking directly with Hampton Inn but turns out it was hotelsone. I cancelled approx 12 hours later as I made other reservations at a different hotel in the next state over. I talked to a Kotele from hotelsone and she said there would be...
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1.0
I didn't like
  • Liars and scammers
#1024004
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Beware booking a U.S. hotel on Hotelsone. They not only aren't cheaper, your room will cost MORE than the hotel directly or booking through ANY OTHER 3rd party such as Hotels.com, Expedia, Priceline etc. That is because, even though the room rate will show the same...
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Anonymous
Anonymous

The above review is not subjective opinion. It is verifiable by simply comparing the total price, including taxes and fees, between Hotelsone and either the hotel directly...

1.8
I didn't like
  • Being lied to
  • Purposeful deception
#978848
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I made a reservation over the internet through these people and then had to cancel. I called the hotel and was told refunds would be made within up to 30 days so I waited, although my card had been charged immediately. I waited for three months for a credit to appear...
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1.0
#835514
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Rates were not any better than the hotel itself.... Don't bother calling. They don't have any customer service. I gave up after holding 30 minutes. Rates were not any better than the hotel itself.... Don't bother calling. They don't have any customer service. I...
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1.0
#820522
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Use a different service, ANY DIFFERENT SERVICE, to book your hotel stay. I booked a room, cancelled it and despite HotelsOne's, 'no cancellation fees policy never returned my cash, and never paid the hotel either, who tried to interviene on my behalf with HotelsOne. ...
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1.0
#806520
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Be careful about accidentally using HotelsOne.com if you search for a hotel room in a specific location, for example by using "hotels near xyz city." If you land there while searching for a hotel room, get off of this site, fast. This company is unethical. The site...
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1.0
I didn't like
  • Being lied to
#563391
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